Frequently Asked Questions
1. How quickly can you come to fix my car?
After you send us a quote request we will send you a reply with a proposed repair time that will be as close as possible to the time you request. Depending on how many customers we already have scheduled, your appointment can be in the following hour or within the next few days. We will tell you about the options and then it is up to you to agree to the suggested time or not.
2. Is it possible to schedule an appointment for a week or month in advance?
Yes. Just follow our quote procedure as usual and let us know which date you would like to have the repair done. We will send you a confirmation message on the day of your request and a reminder one day before the appointment to verify the time and date again.
3. Can I watch the mechanic work?
No. We ask you to give the mechanic some space while he works, for the two simple reasons that you risk getting hurt by flying glass shards and that he has to work as quickly as possible to be in time on the next appointment with other waiting customers. So there might not always be time for a nice chat or to answer all questions about the process, though of course our office team will be happy to answer all your questions prior to the appointment
4. What happens if I cannot be at the agreed location at appointment time or have to reschedule the appointment?
In this case, give us a call at 085 76 71 777. We can reschedule the appointment, meet you at another location or work out a solution to grant the mechanic access to your car with the help of a friend or relative that you leave the key with etc. Just be sure to inform us in time, if possible at least 3 hours before the appointment.
5. What happens if a part needed for the repair is not available immediately and needs to be ordered?
Usually, we should be equipped with all the parts needed to finish the repair right away, if you followed the quote procedure correctly, and we have all the necessary information about your car and the type of problem.
Sometimes, however, there might be special parts needed for your car model that we do not always have in stock. In this case, you will need to pay a part confirmation deposit, we will order it for you and come back for a second appointment to complete the repair once the part has arrived.
6. Where can I find the VIN/ Chassis – Number of my car?
Your VIN or Chassis Number can usually be found on your windshield or on the inside of your car’s door frame. It is also on your vehicle registration papers. We need to know this number to be able to order exactly the right parts for your vehicle.
7. How do I know whether I have Manual Flip or Auto Flip?
8. Which parts of a side mirror can be replaced?